SHIPPING & DELIVERY

PRE-ORDER TERMS AND CONDITIONS

• Estimated dispatch date for pre-orders can be found on product page.
• If there is a delay to the arrival of your reserved item, we will notify you by email.
• Pre-order items are only available while stock lasts - no rainchecks.
• Pre-order items will be charged in full as soon as the order is placed.

COVID-19 SHIPPING AND DELIVERY UPDATES:

*PLEASE NOTE THAT SHIPPING IS TAKING AN ADDITIONAL 7-14 BUSINESS DAYS (ON TOP OF REGULAR SHIPPING TIMES) DUE TO COVID RELATED STAFF SHORTAGES AND DELIVERY DELAYS.

Current COVID-19 impacts

STANDARD DELIVERY

- $10 flat rate for 1 pair
- $18 flat rate for 2 pairs
- 3+ pairs please contact us for shipping rates.

Please note: Shipping Rates are based on Practitioners and Affiliates Pricing. Tracking details are supplied within the dispatch email.

EXPRESS SHIPPING

Contact us for shipping rates

CUSTOMER NOTE

Delivery times outlined above are an estimation and are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment.

ORDER DISPATCH

All Sole Distribution deliveries are shipped with authority to leave - if this is not your client's preference please contact our Customer Service team.

All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. The order will be processed and dispatched by our team during these hours.

Our handling time for most orders is 1-2 working days.

Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.

NEED HELP?

Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.

Alternatively, you can email us at  orders@soledistribution.com.au and a member of our team will be in touch as soon as possible during these office hours.

*Australian Eastern Standard Time/Australian Eastern Daylight Time 

#excluding Australian public holidays

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