Shipping & Delivery

IMPORTANT CUSTOMER NOTICE - SHIPPING AND DELIVERY DELAYS DUE TO CORONAVIRUS

Please follow this link for the latest updates from Australia Post regarding delayed and suspended deliveries due to Coronavirus:
Sole Distribution orders being shipped to certain areas may experience possible delivery interruptions or delays.

Please contact customer services - details below - if you have any questions about your order.

*Updated 17/04/2020

STANDARD DELIVERY - Maximum 2 pairs 

- $10 flat rate for 1 pair
- $18 flat rate for 2 pairs
-  3+ pairs please contact us  for shipping rates.

Please note: Shipping Rates are based on Practitioners and Affiliates Pricing
 

  • Please allow up to 7 to 10 business days for delivery.
  • Tracking details are supplied within the dispatch email.


    • EXPRESS SHIPPING

    Contact us for shipping rates.

    CUSTOMER NOTE

    • Delivery times outlined above are an estimation and are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment.

    ORDER DISPATCH

    • All Sole Distribution deliveries are shipped with authority to leave - if this is not your client's preference please contact our Customer Service team.

    • All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. The order will be processed and dispatched by our team during these hours.

    • Our handling time for most orders is 1-2 working days.

    • Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.

    NEED HELP?

    Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.

    Alternatively, you can email us at  orders@soledistribution.com.au and a member of our team will be in touch as soon as possible during these office hours.

    *Australian Eastern Standard Time/Australian Eastern Daylight Time 

    #excluding Australian public holidays